Shipping policy

ORDER FULFILLMENT, SHIPPING & PICK-UP POLICY

Our office is open for on-site ordering and pick-ups.
Please note: We only bottle and prepare orders once payment has been confirmed.

Shipping fees vary depending on weight, location, and courier rates. Final shipping costs will be calculated and confirmed upon order processing.

Orders are shipped via standard courier services.
Delivery typically takes 1–2 working days after courier pick-up from our office.

Orders are shipped through local couriers.
Delivery usually takes 3–4 working days after courier pick-up from our office.

Sent via freight forwarders (e.g., AP Cargo, Pambato, 2Go, etc.)
Lead time for packing and crating is 5–7 working days, with courier pick-up typically scheduled 3–5 working days after booking.

Available for select non-restricted items: perfumery materials (excluding alcohol), candles, and empty bottles
Shipping fees and delivery times vary based on destination and package weight
Most packages are shipped via FedEx or DHL
Please contact us with your order and shipping address for a custom quote

For urgent orders, you may book a same-day delivery service (e.g., Grab Express, Lalamove) and arrange for pick-up from our store from 11am to 8pm ONLY. Please coordinate with our team beforehand to ensure your order is packed and ready.
For standard courier shipments, please note that we are not liable for delays, loss, or damage once the parcel has been handed over to the courier.
While we can help coordinate and assist in tracking, courier schedules and delivery timelines are beyond our control.