Moodo Smart Aroma Diffuser (FAQ Page)
USAGE
Q: Is the Moodo smart home aroma diffuser suitable for all room types?
The Moodo aroma diffuser is intended for indoor use and can be used in all rooms such as the living room, bedrooms, kitchen, office, etc.
Note that Moodo is an electric device and is therefore should not to be used in extremely high humidity environments or near water splashes.
Q: Is the Moodo diffuser effective in all room sizes? What room area will the fragrance cover?
When used at maximal intensity Moodo covers an area of 600 sqft / 60 sqm.
SHIPPING
Q: Where do you ship to?
We are currently doing group-buys / pre-orders of Moodo Smart Aroma Diffusers to the Philippines and ship to anywhere in the Philippines covered by our couriers (LBC)
Q: Do you charge for shipping?
Shipping charges depend on local destination. It will reflect in your order before checkout.
For more details, see our shipping policy
Q: When will I receive my order?
Since this is currently on pre-order basis, our estimate is that the shipment will arrive mid-June. Once the items arrive, we will do thorough Quality Assurance checks before shipping your order. You will receive an update to the email you provide at checkout once your order has arrived and shipped to your address.
Q: How do I know if my Moodo products have been shipped?
Once the goods have been shipped, you will receive a notification email with the courier company name and the package tracking number.
Q: What should I do if my order hasn’t been delivered yet?
Delivery times are estimated. It can take longer than expected for the package to arrive due to custom clearance procedures in certain countries.
If your estimated delivery date has passed and you haven’t received your package yet, please contact us at bcscentstudio@gmail.com and make sure to include your order number in your note.
CONNECTIVITY
Please refer to Moodo's Technical Support Page
SMART HOME FEATURES
Please refer to Moodo's Smart Home Automation Page
FRAGRANCE CAPSULES
Q: How long will the scent last for?
Moodo fragrance capsules last for 60 hours when used at full fan speed. Capsules last longer when used at lower fan intensity, for example in small-medium room sizes, or when using Moodo at Interval Mode which offers timing options for efficient fragrancing.
Use the following table to find estimated periods each Moodo fragrance capsule will last under different usage conditions:
Q: How should I store the scent capsules?
Moodo scent capsules should be kept in a temperature below 25°C / 77°F.
You can switch capsules and store partially-used ones. Your open capsules will not lose their scent (at least not more than a fragranced candle loses scent when it is not lighted). If you do so, you may want to store the capsules in a container such as their original box, in order to minimize any loss of scent with time.
MOODO APP
Q: How does the Moodo app work?
To start your Moodo experience, you should follow these steps:
- Download the Moodo app from the App Store or Google Play.
- Follow the quick steps for initial setup to connect your Moodo smart home aroma diffuser to your private Wi-Fi network. See also our Unboxing & onboarding tutorial video.
- Now you are ready to create your own unique fragrances, create schedules and use all of Moodo's smart features. See our full Moodo features video to learn about everything you can do with the Moodo app.